Job Description

Service Writer/Title Clerk

If you'd like the chance to make your mark with the world's largest equipment rental provider, come build your future with United Rentals!

This dual-role position is responsible for managing rental service intake, customer interactions, and coordinating repair needs, while also handling vehicle title and registration paperwork with accuracy and timeliness. United Rentals is known for providing reliable service and maintaining a high-performing fleet. We're seeking a detail-driven Automotive Rental Service Writer & Title Clerk to help us deliver on our customers' promise while keeping our back-office documentation and fleet compliance on track. This hybrid role bridges two essential functions: managing customer service and scheduling for our rental fleet, and processing vehicle title and registration documents for our commercial and utility vehicles. You will play a key role in customer satisfaction, operational efficiency, and regulatory compliance.

Key Responsibilities:

Service Writer Duties:

• Manage Due for Service reports for commercial and utility fleet vehicles, including routine maintenance, DOT, dielectric testing, and annual inspections
• Coordinate rental fleet maintenance and repair schedules with customers; assist in appointment scheduling and locating mobile repair or service centers
• Assist in managing recall campaigns across the fleet
• Handle initial maintenance customer calls; troubleshoot issues and coordinate effective solutions
• Maintain accurate rental records and update system data regularly
• Conduct pre- and post-rental vehicle inspections, document vehicle condition and report findings

Title Clerk Duties:

• Process all vehicle title and registration paperwork for new, used, and rental fleet vehicles
• Ensure compliance with state and local title regulations and DMV requirements
• Prepare and submit documentation for title transfers, lien releases, and registration renewals
• Maintain accurate records of all titles and vehicle ownership documents
• Track titles in transit and follow up with dealerships or DMV offices as needed
• Manage title audits and support internal or external reviews

Qualifications:

Knowledge & Skills:

• Title Clerk experience is preferred
• Strong attention to detail and the ability to multi-task
• Highly organized & ability to prioritize work and meet deadlines
• Must work well in a team environment and have good communication skills

Why join us?

We don't just "talk the talk!" We're an award-winning company that truly cares about our people - That's why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave
• Employee Discount Program
• Career Development & Promotional Opportunities
• Additional Vacation Buy Up Program (US Only)
• Early Wage Access through Payactiv (US Hourly Only)
• Paid Sick Leave
• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email careers@ur.com for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your serviceleadership, discipline, integrity, and teamworkare the same values that drive our success. With many veterans already part of our team, we're ready to help you transition into a rewarding career.

Compensation Range:

$22.15 - $33.20

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