The IT Analyst is responsible for Tier 1 remote support of the Millennium Hotels IT environment. The IT Analyst also serves as a resource for onsite assistance at the Denver Corporate Office.
PRIMARY JOB DUTIES AND RESPONSIBILITIES:
· Receive support calls and helpdesk tickets from the Millennium Hotels and Corporate Offices in the US. Provide remote support to end users for computer, server, printer, software & telecom needs. Provide hands on support for corporate office users IT needs.
· Install and deploy new equipment as necessary to corporate office users.
· Stage and deploy new equipment for remote hotel locations as needed.
· Complete special projects as assigned or assist other team members in the completion of projects or support issues as necessary.
· Perform preventive maintenance on IT systems as necessary.
· Provide support in the procurement of approved software programs and hardware as needed.
· Perform data retrieval functions when necessary.
· Escalates problems as appropriate.
· Participates on the After Hours Emergency Line on call rotation.
To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
· Proven experience in supporting computer end users, experience with both Windows and Chrome operating systems.
· Ability to troubleshoot problems in a methodical and thorough manner.
· Preferred experience maintaining some or all of the following: servers, network infrastructure, firewalls and end user computer systems
· Preferred experience providing IT support to multiple remote locations in consumer oriented business.
· High touch, proactive customer service mentality
· Ability to stay up to date on latest technology trends and identify those applicable to the company
· Ability to communicate technical issues and their resolution to non-technical staff.
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