About the Role
We are seeking a highly skilled AthenaOne Subject Matter Expert (SME) Systems Analyst with ambulatory care and Meditech experience to join our growing IT Applications team. This role is critical to supporting and optimizing our clinical and operational systems, ensuring seamless integration across platforms, and driving provider adoption through workflow optimization.
As an Athena SME, you will serve as the go-to resource for Athena Ambulatory configuration, support, and optimization, while also leveraging your Meditech expertise to ensure effective interoperability between systems. You will collaborate closely with clinical, operational, and technical stakeholders to deliver high-quality solutions that improve patient care, provider efficiency, and organizational outcomes.
Key Responsibilities
\t•\tServe as the Athena Ambulatory Systems Analyst SME, providing expert-level support, analysis, and configuration.
\t•\tCollaborate with clinical and operational teams to identify workflow gaps, design solutions, and implement system enhancements.
\t•\tSupport Meditech integration initiatives, including interface development, testing, and ongoing maintenance.
\t•\tAct as liaison between IT and clinical departments to translate technical requirements into user-friendly solutions.
\t•\tLead troubleshooting efforts, root cause analysis, and resolution of system issues across Athena and Meditech.
\t•\tManage ServiceNow tickets, system upgrades, testing, and change control processes.
\t•\tAssist in the development of training materials, provider onboarding/offboarding processes, and go-live support.
\t•\tAnalyze and optimize workflows for documentation, order entry, inbox management, and reporting.
\t•\tEnsure compliance with healthcare IT standards, data integrity, and patient safety requirements.
\t•\tParticipate in cross-functional projects, steering committees, and optimization initiatives.
Qualifications
\t•\tBachelor’s degree in Information Systems, Healthcare IT, or related field (or equivalent experience).
\t•\t5+ years of experience with AthenaOne (Ambulatory), including build, configuration, workflows, and reporting.
\t•\tProven experience with Meditech Expanse (or other Meditech platforms), including integration and interface support.
\t•\tStrong understanding of healthcare operations, ambulatory workflows, and clinical documentation practices.
\t•\tHands-on experience with HL7, Cloverleaf/Rhapsody, or other interface engines a plus.
\t•\tExcellent problem-solving, communication, and customer service skills.
\t•\tAbility to manage multiple projects and deadlines in a fast-paced environment.
\t•\tExperience collaborating with providers, clinicians, and operational leaders.
Preferred Skills
\t•\tKnowledge of additional EMR/EHR platforms (Epic, Cerner, Allscripts, NexGen, etc.).
\t•\tFamiliarity with Athena reporting tools, Snowflake, and Tableau for analytics.
\t•\tExperience with compliance requirements (HIPAA, HITECH, Article 28).
\t•\tPrior experience supporting provider training, onboarding, or optimization initiatives.
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