Job Description

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Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

Responsibilities:

• Provide the highest level of customer service, ensuring that all customers feel comfortable and become regular guests at the sportsbook
• Writes tickets and processes cash winning tickets
• Counts cash at the beginning and end of each shift
• Adhere to all rules and regulations set forth by Iowa Lottery and the sportsbook
• Become familiar with entire bet offering and be able to answer questions about the offering with confidence
• Work to resolve customer questions/disputes/complaints and escalate to direct supervisor when needed
• Have a positive attitude that helps ensure a great work environment
• Ensure all customers are made to feel welcome at all times and provide friendly service
• Show patience with customers who do not wager regularly; take the time to explain how wagering works
• Calls for MTL support when writing bets requiring MTL paperwork
• Ensure that all necessary paperwork/documentation is filled out accordingly to company policy
• Other duties assigned
• Adhere to uniform policy and ensures a clean and neat presentation

Minimum Requirements:

• Must have basic computer knowledge
• General sports and sports betting knowledge preferred, but not necessary
• Must have a minimum of 1 year of cash handling experience in a work setting
• 21+ years of age or older
• Must be able to obtain a Gaming License from the Iowa lottery
• Must be able to provide a high level of customer service in a very fast pace environment
• Present yourself in a professional and polite manner
• Strong communication skills, both written and verbal
• Must be able to work a flexible schedule including nights, weekends and holidays

Essential Functions/Exposures:

• Ability to do simple math
• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able to twist, bend or reach with no significant boundaries

The pay rate for this position is $17/hr.

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